Shipping policy

At Heart Crafted Gifts, we are committed to delivering a seamless shopping experience, from order placement to delivery and returns. Below are the key details of our shipping policy:

1. Free Shipping (US Orders Only)

We offer free shipping on all orders within the United States. There are no additional shipping fees, ensuring an affordable and hassle-free shopping experience.

2. Order Processing & Fulfillment

• Standard Orders: Orders are processed and fulfilled with tracking number, within 1-3 business days. Tracking number notifications are sent on Customer's email id for further tracking.

• Custom Orders: Custom-made items require 4-7 business days for processing, as they are personalized for you.

3. Delivery Timeframe

• Standard Shipping: Once your order is processed, it typically takes 8-14 business days for delivery, depending on your location and the specific product.

• Custom Orders: Delivery for custom orders may take additional time once processed.

Please note that the above timeframes are estimates, and actual delivery times may vary. We provide full refund if not delivered in for 30 days, so please allow enough time before applying for refund.

4. Order Tracking

We provide automated order tracking so you can easily monitor the status of your shipment:

• Use our Live-chat to track your order in real-time.

• Alternatively, track your order via the “Track My Order” link in the Customer Service section of our website footer.

5. Shipping Insurance

For added peace of mind, we offer shipping insurance through ShipInsure. You can add this option at checkout to protect your order in case it is lost, stolen, or damaged during transit. Please note that shipping insurance is non-refundable once the item has shipped.

6. Free Returns Within 15 Days

We are pleased to offer free returns within 15 days of delivery for eligible items. If you need to return an item, we will provide a prepaid shipping label to make the process easy for you. Please refer to our Returns & Refund Policy for more details.

Note: Custom orders are not eligible for returns, as they are made specifically for you.

7. Potential Shipping Delays

While we strive for timely delivery, certain factors outside of our control may cause delays, including:

• Weather-related issues

• Peak holiday seasons

• Shipping carrier delays

• Unforeseen circumstances

If your order is delayed, please reach out to us via email or live-chat, and we will do our best to assist you by reordering the item or providing a refund if necessary.

8. Damaged, Incorrect, or Return Requests

For damaged or incorrect items, or if you wish to initiate a return, please contact us through live-chat or email. Our customer service team will assist you in resolving the issue promptly.

9. Contact Us

For any questions or concerns, please don’t hesitate to contact us via email or live-chat. We are dedicated to providing excellent customer service and ensuring you have a positive shopping experience.

By placing an order with Heart Crafted Gifts, you agree to the terms outlined in this shipping policy.