FAQ: Frequently Asked Questions

  1. What makes your gifts unique? Our gifts are carefully curated and heart crafted, ensuring each piece is one-of-a-kind and tells a story. We prioritize uniqueness, creativity, and the personal touch that makes every item special.
  2. Do you have gifts for every family member, including pets? Absolutely! Our collection is designed to cater to the entire family, pets included. From personalized items to family-themed treasures, we have something for everyone as love knows no bounds.
  3. What occasions do you cover? We have gifts for all occasions – birthdays, anniversaries, weddings, holidays, Valentines day, Mother's day and more. Whatever the celebration, we have the perfect heartfelt gift to make it extra special.
  4. Tell me about your Valentine's Day selection. Our Valentine's Day collection is a curated assortment of romantic and thoughtful gifts. Whether it's for a partner, family member or friend, we have unique items that express love in a special way. As pets fill your heart so grab some for your furry friends also.
  5. Can I customize my order? Yes, many of our products offer customization options. Look for the product description for details on how to make your gift uniquely yours.
  6. How can I track my order? Once your order is shipped, you'll receive a tracking number via email. Use this number to track your package and stay updated on its delivery status. You can now also use our Live Chat on website for 24*7 support and Automated Order Status Tracking.
  7. What is your return policy? We want you to be completely satisfied with your purchase. Check out our return policy at our website for information on returns, exchanges, and refunds.
  8. How can I contact customer support? There are three ways: 1) We recently launched Live Support on our website to provide 24*7 support to our Customers. 2) You can contact us through the "Contact Us" page on our website. 3) You can email us at support@heartcraftedgifts.com.
  9. Do you sell gift boxes? Yes, we sell Jewelry gift boxes that you can add to your cart while buying gifts to bring elevated elegance to your gifts.
  10. Are my payment details secure? Yes, we prioritize the security of your information thru secured checkout. Our website uses secure encryption to protect your payment details during transactions.
  11. Please feel free to reach out if you have any more questions or if there's anything else we can assist you with!
Heart Crafted Gifts Store

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